answering a phone in a clear and pleasant tone can show the speaker's professional demeanor and amiable personality.although your partner can't see your face, your joy or irritation will come through your voice.when you call, your tone should be smooth, soft and serene. then, if you can talk to each other with a smile, it will make your voice more friendly and enthusiastic.never chew gum or eat while you're on the phone.

decent questions and answers

the call should be answered immediately after the second bell rings

when the other party should take the initiative to identify the company or the name of the department and its name, should not pick up the phone asked: “ hello, who are you looking for? ” also, to call people need to leave a message should be clear to report the name, unit number, and a message in simple language.the end of the telephone conversation, usually made by the calling party, then politely said goodbye to each other.no matter what the reason for the telephone call, the party shall be responsible for the redial.

telephone message

in business complaints, it is most common to fail to return calls in a timely manner.in order not to lose every opportunity to clinch a deal, some companies even make telephone calls to be within an hour of the provisions of the reply.generally within 24 hours of the phone message to reply, if you call back, just in case the other party is not in, but also to leave a message, indicating that you have called back.if you really can't call back personally, you should trust someone else.

pay attention to jet lag

before making a call, make sure the difference between the time difference and the working hours of each country. don't make a phone call on the day off so as not to influence the rest of the day.try not to call home even if the customer has told you the phone number at home.

use the telephone properly

in america you can sell the goods to a person be strangers to each other by telephone, while in europe, latin american and asian countries, telemarketing or on the phone for a long time to talk business on the unacceptable.the best way to develop good business relationships is to negotiate face to face with customers, while the telephone is mainly used to arrange interviews.of course, once the two

商务类作文篇2

dear

thank you for your kind letter regarding your exceptional treatment by one of our employees.

a copy of your letter has been forwarded to the personnel department and will be included in the employee's file. so seldom is it that a customer takes the time to write a letter of appreciation,that i feel moved to reward your initiative. please accept the enclosed certificate,which,when presented,will entitle the bearer to a ten percent discount on the merchandise being purchased at that time.

this is but a small token of our appreciation of customers such as you,upon whose satisfaction we have been allowed to grow and prosper in this highly competitive marketplace. again,on behalf of our entire organization, a heart-felt thank you.

商务类作文篇3

包装packing

forward bicycle co. ltd

987 jiangnan road, kunshan, jiangsu, china

tel： (0520) 500000 fax ： (0520) 500001 zip code： 215300

february 1, 199#

gulf commercial center

p. o. box 376

abu dhabi

u. a. e

attention ： mr. y. mohammed

dear sirs,

the 12,000 cycles you ordered will be ready for dispatch by 17th december. since you require them for onward shipment to bahrain, kuwait, oman and qatar, we are arranging for them to be packed in seaworthy containers.

each bicycle is enclosed in a corrugated cardboard pack, and 20 are banned together and wrapped in sheet plastic. a container holds 240 cycles; the whole cargo would therefore comprise 50 containers, each weighing 8 tons. dispatch can be made from our works by rail to be forwarded from shanghai harbour. the freight charges from works to shanghai are us$80 per container, totally us$4.000 for this cnsignment, excluding container hire, which will be charged to your account.

please let us have your delivery instruction.

商务类作文篇4

the telephone is an amazingly useful machine, and very easy to use, but believe it or not, people don't always use them effectively. because we're busy and focused on ourselves, we often use our phones in a manner that's helpful for us, but not necessarily for everyone else.

hopefully you know a few of the basics, such as keeping your phone volume low, or on vibrate, resisting the urge to use them during meetings or training sessions, and of course, refraining from personal texting while at work. for personal texting,

it's best to give yourself one or two times per day. you'll step away from your work, say, outside, or in a cafeteria, and then engage your personal texts.

those are obviously important, but what i really want you to think about is how you interact and respect the person with whom you're speaking. and that begins before you even pick up the phone. when you hear the ring, grab a pad of paper and pen,

so you can be ready to take needed notes without causing a delay while you look around your desk. before saying "hello," i want you to smile, and choose to be positive. how you feel will be sensed by the person on the other end of the phone, so smile and make a positive impression.

right after you say "hello," be sure you've turned away from your computer towards the area of your office least likely to be distracting. no multitasking of any kind allowed—in fact, just looking at your pad of paper and pen is a really good idea,

because it encourages cognitive focus. next, if the call isn't for you, but is for someone else in the department or company, don't say wrong number; don't say they did anything wrong at all. instead, help them. connect them to the person, or at least share relevant contact information.

finally, during the call, remember to never interrupt the person. interrupting tends to be viewed by everyone as a sign of disrespect. if you're very busy and facing a huge deadline, you can shape the call when it's your turn to speak,

for example, by telling them you need to get back to them, but then, do suggest a specific time. of course, if you're honestly not able to talk, you probably shouldn't have answered the call, unless it's your boss, or a person you're expecting an important call from.

the telephone is your friend, but if you don't use it correctly, it won't necessarily make you look friendly. remember the tips above, and you'll connect successfully by building only positive impressions.

商务类作文篇5

正式介绍信是写信人因公务把自己的同事或业务关系介绍给某单位或某个人。这种介绍信言和格式比较规范、严谨，内容一般包括以下几个方面：

（1）简单地介绍一下被介绍人的。身份和情况。

（2）说明事由，并要求对方对被介绍人提供某种帮助。

（3）对对方的帮助预先表示感谢。

（4）如果是熟悉的业务往来或老的工作关系，也可以附带询问一下工作上的近况和向对方致以问候。

（5）介绍信一般篇幅不长，前三个方面的内容常常可以放在一个段落里。

1。实用范例（1）

subject:introduction

dearmr。/ms。，

thisistointroducemr。frankjones，ournewmarketingspecialistwhowillbeinlondonfromapril5tomidaprilonbusiness。

weshallappreciateanyhelpyoucangivemr。jonesandwillalwaysbehappytoreciprocate。